Effective Date: 1/1/25
Modified 3/22/25
1. Purpose
- This Agreement outlines the terms under which Marblehead Custom Jewelry (“Jewelry Store”) provides repair services and warranties for Customer-owned jewelry.
2. Repair Services
- Repairs may include but are not limited to: resizing, stone replacement, cleaning, polishing, clasp/chain repairs, and other necessary work.
3. Repair Process
- The Customer submits jewelry for inspection.
- The Jewelry Store provides a repair estimate (labor, parts, materials).
- The Customer must approve and authorize repairs in writing before work begins.
4. Payment Terms
- Repair fees are due upon completion unless otherwise agreed.
5. Warranty on Repairs
- 6-month warranty on craftsmanship and materials.
- Warranty covers defects in workmanship but excludes:
- Damage from misuse, accidents, improper care, or unrelated wear and tear.
- Loss or theft of jewelry.
- If a defect arises within the warranty period, the Jewelry Store will, at its discretion:
- Repair the item at no charge.
- Replace parts (subject to availability).
- Warranty void if repairs are performed by a third party.
6. Turnaround Time
- Estimated completion dates depend on complexity and material availability.
- The Jewelry Store will notify the Customer of any delays.
7. Liability
- The Jewelry Store is not responsible for pre-existing conditions or unforeseen damage.
- Customers should insure jewelry for its full value during repairs.
8. Risk of Loss
- The Jewelry Store is not responsible for loss, theft, or damage unless due to negligence.
- Customers are advised to insure items while in transit or at the store.
9. Confidentiality
- Both parties agree to maintain confidentiality regarding the jewelry’s design, materials, and value.
10. Termination
- Customers may cancel before repairs begin.
- If work has started, the Customer is responsible for incurred costs.
- The Jewelry Store may terminate the Agreement if payment is not made.
11. Governing Law
This Agreement is governed by the laws of Massachusetts.
By entrusting jewelry with Marblehead Custom Jewelry, the client agrees to all terms and conditions outlined above.
For any questions, please contact us at 413-238-1383 or info@marbleheadcustomjewelry.com. We appreciate your business and thank you for shopping with Marblehead Custom Jewelry!
