Effective Date: 10/01/2024
Updated: 12/12/2025
Marblehead Custom Jewelry (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit our website, make a purchase, or use our services.
1. Information We Collect
We may collect the following types of personal information when you interact with us:
- Contact Information: name, mailing address, email address, phone number
- Payment Information: billing details, payment method (processed securely by third-party processors; we do not store full credit card numbers)
- Service Information: details provided for custom projects, appraisals, repairs, or inquiries
- Website Usage Data: browser information, IP address, and cookies to improve site performance (see Section 5)
2. How We Use Your Information
We use your personal information to:
- Process orders, custom jewelry requests, appraisals, and repairs
- Communicate with you regarding your order, services, or account
- Provide customer support and improve our products and services
- Send you promotional emails, special offers, and updates (you may opt out at any time)
3. Data Security
We use industry-standard safeguards to protect your personal information from unauthorized access, alteration, or disclosure.
- Payment information is processed securely through encrypted technologies (e.g., SSL).
- Only authorized personnel and service providers have access to personal data where necessary.
4. Sharing of Information
We do not sell or rent your personal information.
We may share your information only with:
- Trusted service providers who assist with payment processing, shipping, website hosting, marketing emails, or customer support
- Legal authorities, if required by law, or to protect the rights, property, or safety of Marblehead Custom Jewelry, our customers, or others
All third-party partners are required to use personal information only for the services they provide to us.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Enhance your browsing experience
- Analyze website traffic
- Provide tailored content or marketing
You may disable cookies in your browser, though some site features may not function properly.
6. Your Rights & Choices
You may request to:
- Access the personal information we hold about you
- Update or correct your information
- Delete your information, subject to legal or operational requirements
- Opt out of marketing emails
To make a request, please contact:
info@marbleheadcustomjewelry.com
413-238-1383
7. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices. Any updates will be posted on our website with a revised effective date.
