PRIVACY POLICY

Effective Date: 10/01/2024 Updated: 02/28/2026

Marblehead Custom Jewelry (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, contact us, make a purchase, or use our services.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

Contact Information: Name, mailing/billing address, email address, phone number.
Payment Information: Billing details and payment method information (processed securely by third‑party payment processors; we do not store full credit card numbers).
Service Information: Details related to custom projects, appraisals, repairs, design preferences, and other service‑related information you provide.
Account / Communication Information: Information you provide when you create an account on our site, sign up for our newsletter, or communicate with us (including email, phone, or contact forms).
Website Usage Data: Browser type, device information, IP address, pages viewed, and cookie data to help us improve site performance and user experience (see Section 5).

We may also collect any other information you choose to provide to us in connection with our products or services.

2. How We Use Your Information

We use your personal information to:

Process and fulfill orders, custom jewelry requests, appraisals, and repairs.
Communicate with you regarding your orders, services, appointments, or account.
Provide customer support and respond to questions or inquiries.
Operate, maintain, and improve our website, products, and services.
Send you promotional emails, special offers, event information, and updates about our products and services (you may opt out at any time).
Help detect and prevent fraud, security incidents, or misuse of our services.
Comply with legal obligations and enforce our policies.

Marketing emails will follow applicable U.S. email rules (such as CAN‑SPAM), including clear identification of the sender, a valid physical address, and an easy way to unsubscribe.

3. Data Security

We use industry‑standard safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Payment information is processed securely through encrypted technologies (such as SSL) by third‑party providers.
Access to personal data is limited to authorized personnel and trusted service providers who need the information to perform services on our behalf.
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share your information only with:

Trusted Service Providers: Third‑party companies that help us operate our business and provide services, such as payment processors, shipping carriers, website hosting, email marketing platforms, and customer support tools. These service providers are permitted to use personal information only as needed to perform services for us.
Professional Advisors: Such as accountants, legal counsel, or insurers, where reasonably necessary for business operations or legal compliance.
Legal and Safety: When required by law, court order, or government request, or when we believe disclosure is necessary to protect the rights, property, or safety of Marblehead Custom Jewelry, our customers, or others.

If we are involved in a business transaction (for example, a merger or asset transfer), your information may be transferred as part of that transaction, subject to applicable law.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies (such as pixels or analytical tools) to:

Enhance and personalize your browsing experience.
Remember your preferences or items in your cart.
Analyze website traffic and usage patterns.
Provide or measure the effectiveness of marketing and advertising.

You may disable cookies through your browser settings. If you disable cookies, some features of our website may not function properly.

6. AI & New Technologies

We may use AI and related technologies to help provide and improve our services, including:

Assisting with customer support or answering questions.
Helping organize and respond to inquiries, service records, or design notes.
Improving website content, marketing, and customer experience.

Any AI tools we use are subject to appropriate confidentiality and security safeguards, and we do not authorize third‑party AI providers to use your personal information for their own independent marketing purposes.

7. Your Rights & Choices

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Access the personal information we hold about you.
Request that we update or correct inaccurate information.
Request deletion of your personal information, subject to legal or operational requirements (for example, records we must keep for tax, accounting, or fraud‑prevention purposes).
Opt out of marketing emails and newsletters at any time by using the unsubscribe link in our emails or by contacting us directly.

To exercise these rights or make a request, please contact us at:

Email: info@marbleheadcustomjewelry.com
Phone: 413‑238‑1383
Physical Address: 66 Washington St, Marblehead, MA 01945 US

We may need to verify your identity before fulfilling certain requests.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

When we update the policy, we will post the revised version on our website with a new “Updated” date.
Your continued use of our website or services after changes are posted indicates your acceptance of the updated policy.

9. Contact Information

If you have questions about this Privacy Policy or how we handle your personal information, please contact or visit us:

Marblehead Custom Jewelry
Phone: 413‑238‑1383
Email: info@marbleheadcustomjewelry.com
Address: 66 Washington St, Marblehead, MA 01945
Website: https://marbleheadcustomjewelry.com
Policies: https://marbleheadcustomjewelry.com/policies/

We thank you for choosing Marblehead Custom Jewelry and appreciate your business.