Effective Date: 1/1/2025
By using the services of Marblehead Custom Jewelry (“Jewelry Store”), including purchasing products or submitting items for repair, appraisal, or any other services, you (“Customer”) agree to the following terms and conditions:
1. General Terms:
- The Jewelry Store reserves the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be posted on our website.
- By continuing to use the Jewelry Store’s services, the Customer agrees to abide by the updated Terms and Conditions.
2. Product Availability:
- All products displayed on the Jewelry Store’s website or in-store are subject to availability. In the case of stock shortages, the Jewelry Store will notify the Customer and offer alternative options or a full refund.
3. Pricing and Payments:
- Prices are subject to change without notice. The Jewelry Store will notify Customers of any changes before processing the transaction.
- Payments for products and services are accepted via cash, credit card, personal or bank check (may have to verify bank), PayPal, Venmo, Zelle, wire transfer, Quickbooks/Invoicing.
- The Jewelry Store will process orders after payment has been confirmed.
4. Returns and Exchanges:
- See our complete exchange policy for more details.
- We do not offer refunds. All sales are final. Exchanges subject to item availability.
- If you receive a defective, damaged, or incorrect item, please notify us within 14 days with a photo and description of the issue. We will provide a replacement or a full refund, including shipping fees, if the item is confirmed to be defective, damaged or incorrect.
5. Liability:
- The Jewelry Store is not liable for any damages, injuries, or losses incurred through the use of our products, including but not limited to physical harm or loss of property.
- The Jewelry Store does not guarantee the accuracy of the descriptions, pricing, or images of the products, although we strive for accuracy.
6. Customer Responsibilities:
- The Customer is responsible for providing accurate information when placing orders, including shipping addresses.
- The Customer agrees to follow the care instructions provided with their jewelry to ensure its longevity.
7. Intellectual Property:
- All content on the Jewelry Store’s website, including images, text, and logos, is owned by the Jewelry Store and protected by intellectual property laws. Customers may not reproduce or use this content without express written permission.
8. Governing Law:
- These Terms and Conditions shall be governed by and construed in accordance with the laws of the state of Massachusetts.
