Effective Date: 10/01/2024
1. Shipping Methods and Charges:
- The Jewelry Store offers the following shipping options: standard (ground), expedited (2-3 day), overnight.
- Shipping charges are calculated based on the destination, weight, and delivery method. The Jewelry Store will provide an estimated shipping cost during checkout.
2. Shipping Time:
- Orders are typically processed and shipped within 2-3 business days from the date of purchase. Delivery times may vary based on the shipping method and destination.
- We do not guarantee delivery dates, though we strive to meet the expected delivery timeframe.
3. Order Tracking:
- Once an order is shipped, the Customer will receive a tracking number via email to monitor the progress of the delivery.
- Customers are responsible for tracking their orders and ensuring they are available to receive the package. If a package is lost or delayed due to customer error (e.g., incorrect address), the Customer may incur additional shipping charges.
4. International Shipping:
- The Jewelry Store ships internationally. International shipping fees will vary depending on the destination and are calculated during checkout.
- The Customer is responsible for any customs duties, taxes, or fees imposed by the destination country.
5. Damaged or Lost Items:
- If an item arrives damaged, the Customer must report it within 10 days of receiving the package. We will arrange for a return and replacement or a refund, depending on the circumstances.
- If an item is lost during shipping, the Customer should contact the Jewelry Store within 10 days to file a claim. We will work with the shipping carrier to resolve the issue.
6. Return Shipping:
- Customers are responsible for the return shipping costs for any items being returned or exchanged, except in cases where the item is damaged or defective upon arrival.
- Returned items must be in their original condition and packaging. Failure to return items in the required condition may result in a refusal of the return or an additional restocking fee.
7. Shipping Address:
- The Customer is responsible for providing an accurate and complete shipping address. If an incorrect address is provided, the Customer will be responsible for any additional shipping costs or delays incurred.
8. Risk of Loss:
- Risk of loss or damage to products passes to the Customer once the item has been shipped, unless otherwise agreed upon.
